Paul Bartlett Pens McKnight’s Column on Importance of Relationships in Senior Living

Paul Bartlett and Brickstone resident Ken Dodgson

It takes a certain skillset to successfully lead a large senior living community. For Paul Bartlett—vice president of senior housing at St. John’s—those key attributes that have helped him make St. John’s Meadows and Brickstone by St. John’s such close knit independent living communities seem to come effortlessly. While that is not quite the case, Bartlett knows that putting residents first is the best and only approach to take. “For a resident to know that he or she truly matters, it is vital to invest into the well-being of that resident,” says Bartlett. “There is nothing more detrimental to the spirit of a community than to ignore a resident.”

As he nears retirement after a 50-year career in the hospitality industry, Bartlett shared some of his most poignant thoughts in a column this week for McKnight’s Senior Living.

Read Paul’s column here.

Bartlett’s leadership philosophy provides a testament to what makes St. John’s communities different—excellent customer service and our outstanding commitment to people.

“In terms of responding to resident requests, there are only three appropriate responses:

  1. That is not a problem. I will take care of it.
  2. I don’t know the answer, but I will find out who does and get right back to you.
  3. Is there anything else I can do for you? I have the time.”

Great job, Paul! See his previous column in McKnight’s here.

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