Robin Heffner’s Story

“I work with the best team,” says Robin Heffner, clinical informatics analyst for St. John’s.

Many of our residents and their family members may not see Robin Heffner on a day-to-day basis, but her work is essential to our community. As a member of the St. John’s Information Systems team, she oversees many technologies and does programming that ensures life at St. John’s runs smoothly.

Heffner, who began working for St. John’s in 2016, says a typical day for her can vary. She and her colleagues support all four St. John’s campuses, so there is a lot to do in a day. Heffner says she usually spends her time “building new user accounts, updating user access, programming resident’s room alarms, and more.”

“A big part of my job is optimizing clinical and financial workflows within MatrixCare,” Heffner says. She got her start at St. John’s Home working in the Welcome Center supporting new residents through the admissions process. This experience gave her a better understanding of the logistics of clinical care, which she says is crucial in her current role. 

A self-described “team player,” Heffner says that although she does not consider herself a technology expert, she makes the effort to “learn a lot about technology outside of work.”

“I provide 24-hour IT support for emergency off-hours issues,” she says. “I can fix basic HelpDesk inquiries with passwords, printers, email, and other tech issues.”

Outside of her technology role, Heffner can be seen helping out other departments and delivering meals to residents. “My work is fulfilling,” Heffner notes, “every day I help both my coworkers and the residents.” Fulfilling work is not the only reason Heffner loves her job — the St. John’s employee of seven years says that St. John’s is also “a great environment to work in.”

Mochii and Buster, honorary St. John’s Information Systems Team Members

“The people and management are friendly — my coworkers are always helpful, and they support my goals,” she says. “The benefits and vacation time are great, but the best perk is being able to bring my dog Mochii to work.” 

In her free time, Heffner enjoys spending time with her dogs, gaming, and traveling.

When asked how she feels about being a part of St. John’s 125-year legacy, Heffner says she is “proud to be a member of the St John’s family and a part of the good work that we do for our community.”