St. John’s Home Window/In Person Visits

Book a Visit

St. John’s is pleased to be able to offer every resident one visit, with a maximum of two loved ones*, every two-week visitation period. Beginning Wednesday, October 14, these visits are required to be Window Visits due to an occurrence of a positive COVID-19 case in a St. John’s Home staff member.

We will be eligible to restart In Person Visits on October 29, 2020 provided there are no new resident or staff member positive cases. Please note that this does not impact our current visitation practices for end of life care.

All visitors attending In Person Visits must present a verified negative COVID-19 test result within the last week (7 days) and visitation will be refused if the individual(s) fails to present such negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.

For more information regarding what to expect during either a Window Visit or a In Person Visit, please refer to our guidelines below.

Scheduling Your Visit

Please follow the process steps outlined below to set up your visit. Visitation appointments are scheduled on a first-come, first-served basis. To ensure your preferred time slot, sign up as soon as possible.

If you have any questions after reviewing this online process, please call 585-760-1406. You are strongly encouraged to use this online process for scheduling as this will guarantee the most timely scheduling of your visit.

1. Identify Your Assigned Visitation Day by Neighborhood.

Each neighborhood is assigned one day for visitation in each two-week period according to the schedule outlined below. You (and one other person) will have the opportunity to set up one 15-minute visit during the hours of 9:00 and 11:30 a.m. or 1:30 and 3:30 p.m. with your resident loved one on his/her assigned day.

Please note: Some restrictions may apply as to the availability of your loved one for a window or tent visit. Your neighborhood administrator will contact you directly if this is your resident loved one’s situation.

2. Select Your Scheduling Calendar Based on Where Your Loved One Lives.

Click on the “Schedule a Visit” link associated with your assigned day (according to schedule outlined below) to begin the sign up process. Please note: Residents receiving a window or tent visit will not be offered a video chat during the week that the window or tent visit occurs. 

Two-Week Period #7 (October 5-October 15)

Reservoir 3: Thursday, October 15     Schedule a Visit

Two-Week Period #8 (October 19-October 29)

Hastings 1: Monday, October 19    Schedule a Visit

Hastings 2: Tuesday, October 20    Schedule a Visit

Hastings 3: Wednesday, October 21    Schedule a Visit

South 3: Tuesday, October 20    Schedule a Visit

South 4: Wednesday, October 21    Schedule a Visit

South 5: Thursday, October 22    Schedule a Visit

South 6: Friday, October 23    Schedule a Visit

Reservoir 6: Monday, October 26    Schedule a Visit

Reservoir 5: Tuesday, October 27     Schedule a Visit

Reservoir 4: Wednesday, October 28      Schedule a Visit

Reservoir 3: Thursday, October 29     Schedule a Visit

Special Saturday Visit (October 24)    Schedule a Visit

3.  Follow the Instructions outlined in Calendly to Schedule Your Visit.

Please review the guidelines below (according to the type of visit you have scheduled) before coming to St. John’s Home for your visit. The following measures have been put in place to ensure a positive experience for residents and their loved ones.

Window Visit Guidelines

  • Parking is limited. Please consider carpooling if you are planning a visit with another loved one and it is deemed safe by both parties.
  • Bring a cell phone. You will receive a phone number to call from your cell phone to facilitate conversation with your resident loved one through the glass.
  • Gifts or other items can not be brought directly to your resident loved one for enjoyment during the window visit. Drop offs can be made at an alternate location for receipt later.
  • If your resident loved one is sick or unable to participate in your scheduled visit, we will work with you to reschedule. Unfortunately, there will be no rescheduling due to visitor issues.
  • Visits will be held rain or shine unless conditions are dangerous.
  • Visitors must socially distance from other family members/guests who are visiting with their loved ones. Please wear a mask if you can not socially distance.
  • No restrooms are available for visitor use.
  • At least one visitor must be 18 years or older.
  • Food and drink are not allowed in the visitation area at any time during the visit.

In Person Visit Guidelines

  • In Person Visits are conducted indoors in our Day Break Program Room (adjacent to windows where former window visits have previously occurred). Parking for In Person Visits is in the Visitor Parking Lot off of Highland Avenue.
  • After parking for In Person Visits, visitors should proceed to the adjacent door to the Sunrise Room for screening before they will be permitted to visit their loved one. All visitors, including long-term care ombudsman, will be screened for signs and symptoms of COVID-19 prior to resident access.
  • Parking is limited. Please consider carpooling if you are planning a visit with another loved one and it is deemed safe by both parties.
  • As part of the screening process, visitors will be screened for a temperature and it will be recorded for the Department of Health. If they have a temperature of 100 degrees Fahrenheit or greater they will not be allowed to visit their loved one at that time. They will also have to answer “no” to a series of questions including whether have they traveled out of the country or to any of the restricted states or territories in the last 24 hours.
  • Additionally, all visitors must present a verified negative COVID-19 test result within the last week (7 days) and visitation will be refused if the individual(s) fails to present such negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions.
  • All visitors must provide/confirm contact information to staff members at the time of the visit, which will be shared with the Department of Health upon request.
  • Visitors will be provided with a face mask to have and goggles to borrow for the visit with their loved one.
  • Visits with your loved one will be conducted via a six foot table separating visitors from residents. This distance must be maintained throughout the visit between all visitors and all residents in the visitation tent.
  • Physical contact with your loved one is not allowed during the Tent Visit for the protection of both residents and visitors.
  • Gifts or other items can not be brought directly to your resident loved one for enjoyment during the window visit. Drop offs can be made at an alternate location for receipt later.
  • If your resident loved one is sick or unable to participate in your scheduled visit, we will work with you to reschedule. Unfortunately, there will be no rescheduling due to visitor issues.
  • Visits will be held rain or shine unless conditions are dangerous.
  • No restrooms are available for visitor use.
  • Visitors must be 18 years or older.
  • Food and drink are not allowed in the visitation area at any time during the visit.
  • If at any time, visitors refuse to comply with posted guidelines, they will be asked to leave and will not be permitted to return to campus for a future visit with their loved one.